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Breaking News…new Dolly sighting

November 3, 2012

Dolly has escaped her captor(s)? and has been seen partying with known revelers in MA recently.  It remains uncertain how Dolly managed to escape.  With some degree of certainty we can report Dolly has been receiving daily massages and Botox injections which has produced some amazing results best described as artificial inflation.  Dolly was last reported to be seen heading south…

 

Dolly’s Been a Baa! Baa! Girl

October 18, 2012

Dolly and boyfriend Ziggy

Dolly Has Been Traveling in Questionable Company…

Recently, we asked Dolly’s kidnappers for the terms of her release and return safely to Integra.  It turns out Dolly has some terms of her own.  It seems though her kidnappers, too, are concerned about her getting plenty of attention and exposure to world travels.  Our designated world traveler, Abby would probably be willing to take Dolly with her on her travels.  Abby’s been to Cancun, Costa Rica, Puerto Rico, Ireland, Scotland, France, Australia and New Zealand.  She is planning trips to South America and St. Lucia.  Dolly could certainly enjoy some spectacular sites.  The only problem would be whether Abby had room for Dolly among all her other stuff including dancing shoes, rubber duckie, People magazines, unopened workout videos, hotel property to include towels, lotions, cue tips, mouthwash, pens, and stationary…

Dolly’s demands, in her own words.

I think I really just want to return to FL.  At least for awhile.  I am not demanding anything much just some time with you all, my adopted family.  I am not sure if you heard about the death of my grandmother’ and namesake’s father recently.  It made me very sad. (see below).  So I was named after Dolly Parton too!

If I can find a way back to Integra, will someone there be able to take me with them when they go on trips?  I really do enjoy that, and have been doing that with the people I stay with.  Yes, the actual travel is awkward, folded and sometimes pulled at when in a suitcase by what is called a TSA agent. But I did find my real sister in New Orleans during one of those trips, and met a very nice companion, Ziggy.  Did you get my other photos?

I have heard of something called C.O.D., maybe I can use that to return, would that be OK?   Us sheep are not good with initials after BaaBaa.

Yours truly, Dolly

 LONDON — Keith Campbell, a prominent biologist who worked on cloning Dolly the sheep, has died at 58, the University of Nottingham said Thursday.  Campbell, who had worked on animal improvement and cloning since 1999, died Oct. 5, university spokesman Tim Utton said. He did not specify the cause, only saying that Campbell had worked at the university until his death.  Campbell began researching animal cloning at the Roslin Institute near Edinburgh in 1991. The experiments led to the birth in 1996 of Dolly the sheep, the first mammal to be cloned from an adult cell.  The sheep was named after singer Dolly Parton. Researchers at the time said that the sheep was created from a mammary gland cell, and that Parton offered an excellent example.

Hello Dolly!  Latest Dolly sightings:

Mexico – March, 2012. Puerto Rico – January, 2012, Los Angeles –  March 2011; New Orleans October, 2010

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Breaking News! Dolly Sightings!!

October 2, 2012

Missing since October, 2010 almost two years from this breaking news story, recent developments have caused us to believe Dolly may be still alive and apparently thriving!  An anonymous source has provided us with evidence Dolly has been vacationing in Venice Beach, California.  Apparently she has acquired a drinking habit!  We remain uncertain as to whether Dolly will return to her rightful owners.

Here are the latest photos (click on thumbnails to see the photos) they do not appear to be Photoshopped) and THE ORIGINAL WANTED POSTER.  We have no reason to believe Dolly has met with any harm.  Any information you might have that will lead to the safe return of Dolly and the apprehension of her captors would be greatly appreciated.  Sadly there has been no information reported about the whereabouts or fate of poor Betsy Lou.

Both Dolly and Betsy Lou starred in the iDentifi.Trak Farm Audit, a short film and satire shown at the 2010 Integra User and Training Conference.

Picture Slideshow from the Integra 2010 User Conference

October 1, 2012

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The Mandate to Go Paperless

June 30, 2012

Posted under “Thought Leaders” on the cbanc website  cbancnetwork.com

According to IDC (International Data Corp) – between now and 2020…  there will be 44X the growth in information BUT… only 1.4X growth in IT professionals.  For example, according to MBA Online there are 294 billion emails sent every day.  To give you an idea of the impact it would take the US Postal Service two (2) years to process that many pieces of mail.  Every day 172 million people visit Facebook, 2 million Blog posts are written (guilty as charged), enough posts to fill Time Magazine for 770 million years!

So why are we waiting to manage and store all this information?  According to an AIIM, the leading trade association in a Enterprise Content Management (ECM) survey, “the problem is we don’t think we have a problem!” The number one answer to the survey is “management is still dragging their feet;” followed by “people still want to hold onto their paper.”  Finally, “people still think they need a wet signature (signature on paper)” …and so on.

Yet AIIM also asked the following question, “How much more productive do you think your organization would be…with ECM?”  The median answer is “at least 33% more productive.”  So where is Enterprise Content Management (ECM) headed?  We see the traditional ECM model moving from document centric to people centric, open and collaborative, community oriented and so on…  A focus on the customer, rather than on products, is a critical ingredient for financial institutions to maintain and grow their business with their customers. 

ECM is an effective approach to helping financial institutions manage the information, the content necessary to achieve a customer-centric focus.  As business and consumer customers become empowered by social media and pervasive communications, they are starting to realize they have choices for their financial services. These trends are reshaping the financial industry and are putting financial institutions into a more competitive atmosphere than before.

Technology innovations today and into the future have been turned up-side-down! It used to be business drove innovation, today people do.  So how do you manage the information tsunami so your customers don’t end up knowing more about your products and services than you do?  That is the imperative for going paperless and more.

We have moved from an era of the PC, to the internet and today the cloud.  Each subsequent move has happened more rapidly.  You can see how things were processed from the document, to the web page and today it’s an interaction.  Consider the best known companies.  Look how over time we have moved the cheese from IBM to Microsoft and now to Facebook.  Content has moved from microfiche to image, to document, to content to social business systems?  We see financial institutions moving from the PC to the web and mobile devices, but not nearly as quickly as their customers and the growth in the devices themselves.  What’s next?  Go paperless.

What are 2 or 3 greatest misperceptions associated with implementing doc imaging?

Centralized scanning (capture) is NOT the only way to control the document imaging capture and workflow.  Scanners become increasingly powerful and inexpensive.  Scanners for less than $1,000 include features such as duplex and color document capture.  Software as a Service (SaaS) and in-house web-server based ECM applications offer  click-once deployment, employ barcode recognition, forms recognition and e-signature technologies which allow for a more automated and accurate method of capture.  Centralized capture out!  Distributed capture in!

Your ECM implementation happens overnight.  False!  Technologies such as report archive and a basic backfile scanning application, like signature cards may be in place in weeks, but careful planning and best practices while employing ECM applications for all new account and loan products, HR, accounting, Accounts Payable and so on take time and teamwork.

You’re going to go “completely” paperless.  False!  There are going to be documents you have to keep, such as a mortgage and a deed.  Your lawyer must decide.

How long is a ‘typical’ timeline to get a doc imaging system up and running?

If the ECM vendor provides “templates” for the applications the customer wishes to implement and best practices guidelines during the pre-implementation stage and during implementation a “typical” document imaging implementation timeline will be 30-90 days.  If the customer is exceptionally well organized in terms of defining their applications and indexes it can be 30-45 days.  The customer must provide good feedback and be fully engaged.

Who is best suited to serve as the project owner for implementation: IT, the business line being imaged, or some other area?

The IT department or IT consultant needs to be involved as well as the business line managers of the department or organization being implemented but the ECM project owner should be a person that has project management skills.  They might not have all the answers but have the ability to get the answers and keep the project on track internally and be an advocate to promote the system throughout the organization.

Besides loan origination, what are 3 other areas that should be considered for doc imaging?

Deposits, Operations, Legal, HR, AP, Vendor Management, Facilities Management Wire transfer and more…

Are there any business lines or areas that are NOT good candidates for doc imaging? Why?

There are areas that will be more challenging than others.  If you are new to ECM, pick an area of the institution where there is a quick ROI like new account signature cards, new account documents, consumer loans, HR then make your way to more challenging are such as commercial mortgages.  The primary concern will always be the same best practices and teamwork.

What recommendations can be made to minimize staff keeping ‘ghost files’?

If you cannot access the content, image files, documents and reports easily and quickly from anywhere across the organization, you will most likely have people keeping ghost files.  This means stop the flow by capturing documents at their originating point within your organization and conquering the backfile as well.  A scanning service is a good way to get that done.  It is usually easy though for the bank themselves to go back and scan in all the old signature cards.  This is a good way to be successful right off the bat.  It has a good impact on the customer and the staff.

I recently did a survey and analysis at a multi-billion financial institution and I expressly advised them they would never catch up with their backfile if they didn’t capture their documents at the source (branch) or in the field and utilize e-signature and auto-indexing methods whenever possible.  Centralized capture is out!  Distributed capture is in!  Managing social business content lags far behind, but we are storing more content from more and more channels of communication.

Can some docs be destroyed immediately after imaging? Any docs that can NOT be destroyed?

This list is extensive and requires the advice from the financial institutions legal counsel.  As a general rule, keep everything seven years. Keep the Mortgage, Release of Mortgage and Note permanently.

For more information or an ROI analysis of your needs to go paperless contact sales@identifi.net or visit our website www.identifi.net

Who isn’t afraid of failing?!

February 20, 2012
by Alan J. Wiessner

The Wallenda factor is just a normal fear of falling or failing?

“Just in case you haven’t heard, the Wallenda factor refers to the fear of falling or failing. Shortly after Karl Wallenda fell to his death in 1978 (traversing a 75-foot high wire in downtown San Juan, Puerto Rico), his wife, also an aerialist, discussed that fateful San Juan walk, “perhaps his most dangerous.”  She recalled: “All Karl thought about for three straight months prior to it was falling. It was the first time he’d ever thought about that, and it seemed to me that he put all his energies into not falling rather than walking the tightrope.”

Life is like traversing a tight rope.  If you think you need a safety net, it won’t be long before you fall.   Live your life without a safety net, or be prepared to live your life close to the ground.  

Certainly as a business we have operated with a safety net, as dictated by the standards by which we must comply, SSAE16 and PCI compliance, but over the years, we have always sought to be a technology leader.  We strive to offer “insanely great” software, to coin the phrase used by Steve Jobs.

Matt Ridley, The Rational Optimist says, “Pessimism is complacency.”   I think I would have to say at times I have exercised pessimism in certain situations.  I can relate it to looking in the mirror each morning and thinking, “I’m not getting any younger or thinner,  for that matter.” 

To see the video – just click on the picture

Last year I spoke of challenges.  This year, our 24th year in business, I believe anything’s possible!  Last year I spoke of good fortunes, we were fortunate enough to have earned another year in business.  I said I was proud of the intellectual property (IP) and talent we had.  This year I am confident our talent pool here is second to none.    Everyone has bought into The Rational Optimist theme, “Everybody is working for everybody else.”  Whereas last year I said opportunities present challenges.

We have faced those challenges.  We have conquered many and we are prepared to conquer the future.   While politicians in Washington scrum over the economy and jobs,  free market goes out and creates 100 mpg cars, even driverless cars. We need to tell our politicians…anything’s possible.  This year we will focus again on making our products easier to use, easier to install and cloud ready.   Inside Integra, we will continue to concentrate on developing and acquiring better tools to do our jobs in a more productive environment.  Last year’s message was, “Attitude is everything.”   

Celebrating twenty-four (24) years in business March 7th, 2012, we will continue  to encourage a positive attitude in the workplace, with our customers, partners and suppliers.  Everybody is working for everybody else (click on the picture to the left for the video) because again…. anything’s possible.  Finally, last year I predicted growth would be our next greatest challenge and we grew significantly.  We remain well positioned to take advantage of those significant gains in 2012 and beyond.     Alan J. Wiessner, President and CEO, Integra Business Systems, Inc.

To see an awesome video – just click on the picture

I’ll leave you with a great although somewhat unsettling video (click on the photo) and when you feel that wave of pessimism coming on, remember anything’s possible, well almost anything…

“We are what we repeatedly do.  Excellence, then is not an act but a habit.” — Aristotle

Living with Legacy Part III – Head in the Clouds or Nose to the Grindstone?

December 27, 2011

Klondike Bluffs, Arches National Park and the snow-capped LaSal Mtns.

At Integra, when our A-Team meets to discuss past, present and future challenges for iDentifi.net the “compelling cloud” is the most incendiary, exciting and persistent topic of discussion on our agenda. 

What we have learned is to keep our noses to the grindstone and keep our heads in the clouds, I call it “practically innovative.”

This is a real challenge for a software company, a.k.a. also known as “propeller heads,” but it’s necessary for us to ensure our customers are well served.

As for the “Cloud,” I needn’t remind you?  We’re already there.  The future is now and we want you there, too.  The reasons you may not be there are many and diverse. But I’ll go out on a limb here and say it hasn’t been practical or “compelling” enough for you to consider the “cloud”?

The self-proclaimed “King of Cloud”, Marc Benioff, CEO of Salesforce would like you to believe “software is dead.”  Mr. Benioff is a highly successful visionary, but as the CEO of a wildly successful business, I would risk saying he has lost the vision of a practitioner. 

Practically speaking, having been there, moving from a legacy contact management software product to Salesforce or any cloud like product is costly, challenging and time-intensive.  In any case, I think it is a stretch whether “software,” other than nominally, will ever be dead.

If you want a great read on what defines cloud computing and how it might apply to your organization, I would be happy to point you in the right direction.  Just email me at sales@identifi.net.

So there, I’ve said it.  If you’re mired in a legacy client-server application or worse, it’s may not be practical at this time for you to move to a web-server based application like iDentifi.net.  I’m sure I have mentioned, at least twice, once you are on iDentifi.net you can move to the cloud.

What I do find objectionable is for your organization to take a giant step backward, when you can take a giant step forward with iDentifi.net.  If your “core” vendor of choice whether it be Fiserv, who offer several different flavors of Hyland Onbase’s legacy laden client-server based technology, a.k.a. Director, Nautilus, etc… or Jack Henry’s Synergy don’t go there. Before you go there, ask them when they can offer you cloud based computing for Enterprise Content Management (ECM) and more importantly what it will cost you, practically speaking. 

When I say practically speaking, go back to what I said earlier about being a practitioner.  Remember I said earlier and you probably agreed, moving from a legacy software product to a cloud like product is costly, challenging and time-intensive. 

So ask your core or ECM provider, what it will cost you to move to the cloud and then be the practitioner and add all the pain associated with the conversion.

To avoid some or all of the above, you can choose iDentifi.net.  We know what it’s like to be practical and we can ease the pain moving from Legacy to the Cloud.

To serve our customers best, we have our nose to the grindstone and our head in the clouds.

 

 

Merry Christmas and Happy Holidays from Integra Business Systems, Inc

December 21, 2011

I just walked into the office, albeit reluctantly, on a gorgeous made to order day in the middle of December, here in the Tampa Bay area.  I looked wistfully over at my new wheels, (cycling is my hobby), then down at my feet.  I happened to be wearing flip-flops and shorts.  You see, I’m the chief cook and bottle washer for a software factory.  I like to think we make stuff and we do, Made in America, no off-shoring.  No need for a safety hat, goggles or for that matter shoes.  In the world of brainiacs and geekdom, extremely causal beats clothing optional, so t-shirts, shorts and sandals serve us well.

I don’t know about you, but doesn’t feel like every year the holiday season and Christmas comes earlier; like Santa and his reindeer are out trick-or-treating?   Maybe it is because of technology.  We’re on Internet time.  I think my time-slipping is lack of concentration. All these distractions like 12 smart phones a ring-a-ding-dinging, 11 tablets a play-play-playing, both are tweet-tweet-tweeting… and what’s with these Angry Birds? It’s hard to focus on one thing for too long when you’re running in so many directions.  Time flies! 

I suppose I’m just the Grinch.  Each year it gets harder for me to get all excited about the holiday season.  Maybe it’s because it doesn’t snow in the Tampa Bay area.  Christmases in Wisconsin was certainly different.  I used to live there.  No regrets. Now it’s a nice place to visit. 

I need to remind myself. Tis’ the season! Time we are afforded to share with loved ones.  So I’m going to take the time.  I hope you can too.

Peace on earth and goodwill to all men and women.  Follow this link to… —> Enjoy Sounds and Scenes for the Season (from Integra Business Systems, Inc.).

 

Happy Thanksgiving!

November 21, 2011

Happy Thanksgiving from all of us at Integra Business Systems, Inc.

Enjoying a Townhall meeting and Thanksgiving lunch in Integra’s Conference Center.  All employee chipped in and brought their own special dishes to the festivities.

They Never Asked to be Our Heroes

September 10, 2011

I’ll be on a plane tomorrow on 9-11-2011.  After enduring 10 years of security screenings do you think for one moment I would hesitate to travel on 9-11-2011?

 God bless those who sacrificed their lives on 9-11, to their families and their friends on 9-11-and all of those who remain committed to protecting our freedom.

Below a tribute to all our heroes, then and now.  Thank you!

They Never Asked to be Our Heroes

God help those less fortunate. 
Pray their souls find peace and harmony.
There seems no end to those who suffer
There seems no end to their misery
God in all your wisdom
Find them redemption and salvation, too.
 
Those who died, left undiscovered,
Those who died for our sins past.
They never asked to be our heroes,
They never asked for their fate cast.
They only lived to be our friends and lovers,
They only lived to be our fathers and mothers,
They only lived as God’s children do.
 
There is no will to look away. 
There is no way to escape from the view. 
What’s left is to look to each other, 
For the answers we already knew. 
For our moment of truth is our salvation.
 
by Alan Wiessner – 10-21-2001

Free Wheeling for Honduras Orphanage by Carl Gallo

September 6, 2011
Michelle and Sarahé with Carl
Michelle, Paola,
Dania and Julani
 with Rachel
from our group.
Click on image
for full size.

Free Wheeling  for Honduras Orphanage

by Carl Gallo

I was greeted with temperatures around 109 degrees in Telgucegapita, Honduras (weather).

We had no running water, and certainly no air conditioning, but I was also greeted with smiles and hugs from little girls such as Michelle and Sarahé with me in picture.

We ate rice, tortillas and refried beans every day, but we had the privilege of having food and breaking bread with those same children.

We sat on the floor and ran in the yard and went swimming in a river that we in the States would snub our noses at, but sitting, running and swimming was never so much fun as it was with those little, giddy girls.

In the picture to the right (click on thumbnail) notice the barbed wire at the top of the concrete fence that boarders the home in the background – along with a guard dog, that is their protection against intruders.  For more information on crime in Honduras.

This was my first trip getting down and dirty to a country such as this, and I hope it is  not my last.

Dania facing the camera, with my wife, Kathi in the background

I have been thinking long and hard about how I can help…what can I do to make a difference every time I re-visit Honduras and the orphanages?

Besides bringing supplies and clothing and offering financial assistance, I want to start a bicycle ministry.  Free bikes, with multiple seats, where both the father and mother could pedal. Tike bikes, tires and repair services.  Doesn’t that sound great?  Todo para la Gloria a Dios!

I don’t know how to go about doing such a thing, but you could bet your bottom dollar that I’ll be making some phone calls to find out.  I’ve had a couple of chats with a Christian bike enthusiast who has great experience in manufacturing and has connections with bike part importers.  Carlos Byrne – fluent in Spanish and English and he wants to help.  On the surface, our game plan is to set up an assembly operation in Honduras and train the older boys at the orphanage to put them together.  We’d order the bike parts from China and have them sent to Honduras.  Simple, cruiser bikes – just 2 styles…unisex adult and child.  No gears, one speed, fat, knobby tires for the rough terrain, fat, cushioned seats, all the same color.

I’ll keep you posted.

Salud,

Carl L. Gallo

For more about the Honduras orphanages they are under one headship:

There are actually two orphanages with whom we are associated – the first is a small group of only 10 to 15 girls. http://eternalfamilyproject.org/.  The second is about 90 children, both boys and girls – http://wwh2h.org/

The Gallo family:

Carl and Kathi Gallo have six children of their own, and one granddaughter 6 months old.  Their four oldest children are adults, leaving them with two high school students at home.  Kathi does a wonderful job hosting and feeding Mission teams of 4 to 14 at a time from around the world at their home, 4 to six times each year. They are constantly looking for opportunities to leave this world a better place.

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Living without Legacy – iDentifi.net – Part II

July 27, 2011

There’s a great series on the History Channel, called “Life After People”. The series explores what happens to our cities, buildings and bridges without people to maintain them. In just days, our very infrastructure we take for granted, our tunnels and subways will become flooded. Transportation will cease. Power will be cut. Our planet begins to look like this (click on thumbnail).

Some things increase in value with age, like a Monet or nice Cabernet.  Not so legacy software.  To run a software application in a SaaS environment you have to deploy the latest web technology.

How do you deploy over 2,000 scan stations, 9,000 signature pads and a combined total of over 12,000 eSign, Scan and Document retrieval stations across the country for a single customer in less than one month?  The answer is called iDentifi.net.  iDentifi.net is an Enterprise Content Management (ECM) suite of web-based software built on the Microsoft .Net latest architecture.

iDentifi.net can run efficiently in a Software as a Service (SaaS) environment.  Our competitors are running client-server applications, let’s just call it what it is “legacy” software.  To learn more about “legacy” software follow the link to read my last post – Living without Legacy.

When evaluating ECM software, especially when it’s time to choose your core banking or credit union software, a 30 minute PowerPoint presentation or a brief demo showing integration with the core solution shouldn’t be enough to go with the “core” vendor’s company “owned” ECM software.

“It can be a giant step backward.  Take a harder look.”

Even when the core vendor’s ancillary product is recommended by your consultant.  Consultants most times go with the core vendor’s recommendation on ancillary products. How do I know?  None of the bank and credit union consultants have ever contacted Integra to evaluate iDentifi.net.

Besides the efficient and the low cost of deployment, what other reasons do you have to select a SaaS environment for ECM?  Number one on everyone’s list should be…  pay as you go.

No large upfront capital investment.  Rather than pay for IT infrastructure, that can soon become obsolete, operating software and services, either in-house or outside IT consulting, you can rely on a SaaS provider to supply everything you
need to run your ECM application.

The buzz is all about cloud computing.  There’s bound to be some confusion between cloud computing and SaaS.  SaaS is software application(s) running either in a private network infrastructure or a commercial network infrastructure.  Our iDentifi.net can run on either infrastructure or in-house on your network.

When I talk about savings on infrastructure by going SaaS, I’m talking about avoiding the investment in Server(s); Operating System (OS); Database (SQL); archival – secure document storage and access, encryption, reliable redundancy, backup and regulatory compliance. These cost all become the burden of the ECM provider in a SaaS environment.

When I talk about the savings you gain by choosing the latest web-based technology, I’m referring to our Smart Client” deployment via ClickOnce for applications that need to touch the PC, like iDentifi.eSign and iDentifi.Scan software because they are tied to a signature pad and/or document scanner.  Clients automatically update themselves from the server.  Client configuration is centrally managed to speed up deployment. Multiple customers can be hosted on a single server.  Centralized management of licenses, users, groups and security are managed through iDentifi.Core.  All less time your IT folks need to invest as opposed to a legacy ECM product.

Follow the link for a Company and Product overview.

iDentifi.net customers live without legacy.  To us ECM is not our ancillary, it’s our occupation.

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Rejection wasn’t my strong suit!

May 26, 2011

I joined my Dad with his company, AC Forms as a sales rep in 1974. We were a force of two.  My Mom was the part time administrative support person and the mother of six.   I was the future.   It was a shaky start.  My job was to get new business.  I used the phone to solicit appointments.  I can remember my voice quaked and my message was ill-prepared.  After exhausting all legitimate leads I was proffered, by phone, I hit the road.

My first cold call, “cold “ being the vernacular used for an unsolicited visit on an unsuspecting business to make a sales pitch.

I was one of the major contributors as to why there are so many “No Solicitors” sign on doors.

Like the polyester plaid I was wearing, rejection isn’t my strong suit.  I have to admit there were days I could not face the day ahead without becoming physically ill, cramps and vomiting, anticipating the rejection that inevitably lay ahead.

For better or worse, most of the businesses I “solicited” on the south side of Chicago, were unaccustomed to a 21 year old young man in polyester and a “pleather” briefcase showing up at their door.  My first “sales call” and I use the term loosely, required considerable surveillance.  I drove around the block several times. In the end, it was a relief to just to be dismissed.  To hear a simple “no thanks” was a victory, of sort.  I had broken the sound barrier.  I had made contact with the other side.  Soon, I was making 20 cold calls in a day.

Thankfully gas was 30 cents a gallon!  My father would get a call from someone I had visited and he would say, “Yes, that’s my son, he’s like manure, he’s spread all over the place.”  The message was loud and clear, I needed to take the next step, get to the next level.

Speaking of manure, here’s a great joke from Ronald Reagan, only takes a minute, during one of his speeches.  Precious really.  Good clean fun!

I needed to convince my prospects I wasn’t just another pretty face in plaid polyester.  My contacts were bewildered, annoyed, amused, indifferent or thankfully, on rare occasion, sympathetic to my pitch.  It’s simply amazing.  I became accustomed to the word“no”.   I managed to solicit a cadre of variations   theme to the extent I began to expect and anticipate the response.  I learned to take a “no” and solicit another.  As my skin thickened and the manure piled higher, I was able to garner a “maybe” here and there and occasionally a yes!  It was the “ying and the yang” thing, “Yes means No” to the extent a Tibetan monk would have been proud.

Later, as a regional director at NCR Corp. at the sage age of 28 years, where I managed more than 70 neophyte sales reps in 10 states, I became well known for the expression, “lose more orders”.  My mantra was the more orders you lose, the more opportunities you have to win.  Spread that manure!  Well not exactly…

Anyway, my dad fired me.  he put me out of my misery!  His too.  He said I needed more experience.  He was right.  I was keeping him too busy  spinning his wheels.  At the time, I was devastated.  I finished the blueberry pancakes my Mom had made me.  I left town to seek employment near my fiancé, in Racine,  WI.  I stayed with the in-laws while looking for work.

I painted their house for $70 bucks, but I painted their windows shut, so we were even.  I found a job right before I was evicted.  But there’s more to the story…

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Living without Legacy – iDentifi.net

April 5, 2011

There’s a great series on the History Channel, called “Life After People”.  The series explores what happens to our cities, buildings and bridges without people to maintain them.  In just days, our very infrastructure we take for granted, our tunnels and subways will become flooded.  Transportation will cease.  Power will be cut.  Our planet begins to look like this (click on thumbnails).

Here is a trailer to the series.  Living After People.

Most of our competitor’s Enterprise Content Management (ECM) solutions, a.k.a., document imaging or COLD, are considered ancillary (secondary) products.  What happens when your provider’s resources are pulled from ECM product development to concentrate their resources on their core competency?

There’s a series is in the works, it’s called “Living without Legacy”.  It’s about living with an erosion in talent; living with meager or no updates; living with Band-Aid fixes (patches).

Without people maintaining the Golden Gate Bridge would be underwater in just a few short years.

Moore’s Law, named after the founder of Intel is about the trends in technology and innovation.  While Moore’s Law (click on thumbnail view) addresses transistors, processors and memory devices face similar growth.  These devices impact the software development business in a very big way.

Software development is our business and we know software is never done.  You have to update constantly to keep up with the latest technology.  Otherwise it will end up like the Golden Gate Bridge.  Underwater.

If you are living with legacy, you won’t be able to take advantage of the latest web technology.  And just like hair extensions, don’t be fooled by web extensions.  Like the world’s underground of tunnels and subways, the underlying technology behind web extensions is client-server – (legacy) based.  If and when available, what will it cost you to upgrade to the latest web-server technology of your ECM product?  It just may be time to find out.

Technology is not slowing down, it’s speeding up.  The faster technology changes the faster software applications must change to keep you competitive in your industry.

Integra Business Systems, Inc. develops ECM products for financial institutions and the financial services industry.  We own our technology.    We develop in ASP.Net and .Net.  Our iDentifi.net (follow link) product line is web-based.

To learn more about the products you need and best practices, go to the post, Imaging Horsepower, a post on this Blog which has appeared in both ICBA Magazine and online at Credit Union Magazine.

iDentifi.net customers live without legacy.  To us ECM is not our ancillary, it’s our occupation.

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Another Milestone

March 8, 2011

It's lonely at the top!

Twenty-three (23) years in the making.

The number 23 certainly doesn’t solicit much sensation. Not like 25 or 50, still a milestone all the same for many businesses, especially today on when we are all on twitter time. 140 characters or less now defines us!

From his book, Lasting Lessons from the Corner Office, Todd G. Buchholtz, quotes a line from a futuristic movie and someone saying, “Where we’re going, we don’t need roads, we just need people made of the right stuff.”

He goes on to say, “One of the statistics out there is that 33 percent of all new businesses fail within the first two years. That number is much higher when you look at the first five years.”

There are a lot of articles, books and blogs out there portraying entrepreneurship in the same sentence with risk, blind luck, or just plain foolish.  Many of the pundits will never know first-hand the emotional roller coaster ride.

Well let me be your Garmin.  I can take you there.

There are hundreds of thousands of small business entrepreneurs that are made of the “right stuff.”  I formed Integra Business Systems, Inc. March 7th, 1988.  Looking back, it was, the most frightening, yet most enjoyable year, I had experienced professionally, for some time.  Funny, since I was unemployed and unemployable.

For more than a year, my corporate headquarters occupied the guest bedroom in the same house we still own and occupy today.  When I look back on how I survived and managed to squeak out a living those first few years I have to say it had to do with confidence and faith in myself and the support of my family.  Yeah, we were scared. I don’t want you to think I’m bragging.  I have never done anything heroic.  I have made sacrifices, but nothing on the same level of a police officer, fireman or soldier.  Tongue in cheek, maybe I have potential?  Maybe in my next life?

As is the case with many small business start-ups, entrepreneurs, I had to liquidate all my savings; then borrow from friends and family to make ends meet.  I borrowed from credit cards, transferred funds from one card to the next, worked the low percentage offers, played the shell game with credit cards.  Yet, I never defaulted on a credit card or a loan.

My experience at NCR Corp. and subsequently at a start-up, North American Business Supply (NABS), operating as a subsidiary of a small bank data-processing company, became invaluable, learning to make something from nothing at all; learning to trust my own instincts, even in the face of overwhelming doubt.

One of the important things I have learned after over 35 years in this business is “don’t burn bridges”.  Often times the organization you dislike the most is composed of people you like the most.  Many of my business associates from my NCR and NABS days kept the faith and helped me build a line of products and services for whom I hold undying loyalty.

Some of the gang outside our offices

In his concluding remarks, Mr. Buchholz observed the CEOs who’s lives he explored all had one thing in common, “At some point they all tumbled into failure and heard trusted friends whisper, “Quit.”

Most small business owners and entrepreneurs will tell you the word “quit” just isn’t in their vocabulary.   And that shapes the American dream after all, does it not?

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Imaging Horsepower is now available on Credit Union Magazine’s website.

February 24, 2011

Imaging Horsepower is now available on Credit Union Magazine’s website.

Imaging

http://www.creditunionmagazine.com/articles/imaging-horsepower?

A successful ECM implementation means credit union staff must find the software easy to use. An ECM application using the ubiquitous browser is a good choice for searching for documents. Who isn’t familiar with the Internet browser? This reduces the cost and time to train employees, especially in positions with high turnover.

To Scan or Not to Scan

February 5, 2011

“To Scan or Not to Scan – Counting the costs of imaging systems – and of not using them” is an article written by Katie Kuehener-Hebert published in ICBA Magazine’s February issue.

As a contributor to the article, Wiessner made the following observations…, “To get a more accurate ROI, community banks should calculate both the hard and soft costs of their current operations and compare those with the costs and savings after investing in an imaging system, vendors advise. “The greatest ROI in deploying an ECM system today is in reducing labor costs by increasing the efficiency of processing and retrieving documents;’ offers Alan Wiessner, chief executive of Integra Business Systems Inc., a document imaging provider in Safety Harbor, Fla.

“Banks often discount these soft-cost savings because they fail to recognize they can either eliminate or repurpose employees to reduce costs or to increase productivity, which is essential for growth:’ Reducing or  eliminating printing costs provides the best ROI in terms of hard dollars savings, Wiessner says. These costs include faxing, copying and distributing paper, estimated at 6 to 14 cents a page, depending on the printer, fax or copy machine used. “But banks don’t always know the true amount of these costs because of all the shadow copies employees may be making;’ he says. Those are the copies of documents that employees may be making;’ he says. Those are the copies of documents that employees in the branches or other areas of the bank make so they don’t have to take the time to retrieve documents from the bank’s legacy systems in its centralized operations.  Sometimes it can take days, but customers needing information off of those documents won’t tolerate waiting:’ 

By potentially eliminating these shadow costs, the costs of hardware such as multifunction printers or scanners can often be easily justified, Wiessner continues. One example he gives: Desktop scanners can cost less than $1,000 for each branch. ROI should come within 6 to 18 months of implementation of an enterprise content management system, particularly if it’s a Web based system.

How can iDentifi.net give you a Return on Investment (ROI)?

Contact us at sales@identifi.net. for an indepth study and analysis.

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Stranded! Kim Tran, an American Success Story – Part Two

January 11, 2011

 Kim and her family survived one major ordeal only to face new challenges landing on a small island short of the island of Pulau Bidong, Malaysia.  Two days and nights later they would land on Pulau Bidong and begin an eleven (11) month odyssey on the island. Hard to believe their flight and their plight was perceived a blessing, but a blessing none the less.

There were thousands of their neighbors, friends and relatives who were less fortunate.  Young children, who’s parents had bought their freedom fell victims to pirates, were raped, had their possessions stolen, were thrown overboard or perished from malnutrition or starvation.  Those who remained behind in Saigon, with children too young to travel or couldn’t afford to buy their freedom met similar fates.

Pulau Bidong, one of the scenic and uninhabited islands off located off Kuala Terengganu, is often remembered as the temporary home of the Vietnamese boat people who fled their war-torn country in the 1970s. Out of the estimated 800,000 Vietnamese who left their country during this period, the biggest proportion, more than a quarter of a million, landed on their shores.

Although the island has the capacity to provide shelter for 4,500 refugees at any one time it took up to as many as 20,000 people at one stage, at the height of the arrival of the boat people. Pulau Bidong served as a half-way house for these people before they were sent to other countries, including the United States, Canada, Australia and several European countries, and it took time to grant approval to those qualified to be accepted as refugees. Those whose applications were rejected were sent to the Sungai Besi Refugee Camp, where they were later forcibly repatriated back to Vietnam after the war.

In the early stages, the refugees, some with nothing except the clothes on their backs, ate anything they could find on the island including monkeys, frogs and squirrels. The wildlife population was decimated. To ensure the refugees got humanitarian aid and better living conditions, the UNHCR through the International Red Cross supervised the activities on the island.

Long-houses and offices made from wood from the local forest were built and the boat people were provided with better basic needs and amenities such as food, schools, workshops, electricity and water. Perhaps to make it just like home, the camp was subsequently turned into a bustling mini Saigon. It had the trappings of a township – post office, church, temple, tailors, hair salons, sundry shops and even disco and bar. One part of the beach was even named Pantai Cina – China Beach – after its more famous counterpart in Vietnam.

In Kim’s own words…

Later I had learned the aid ship following us was a World Vision Missionary ship.  Approaching land, our boat had stopped once the propeller had stuck in the sand.  The boat had begun to tilt.  Someone had yelled “get off the boat as quickly as possible.”   The boat was taking on water.   The men got off the boat and assisted the women and children toward the shore.  I remembered as I walked toward the beach, my head felt heavier than my body.  Once everyone had gotten to shore safely, each family cleared an area for their family and settled on the beach.  The women used whatever spare clothing they could find to cover the sand, so the elderly and children could sit down. While everyone was busy setting up camp for the night, I looked out at where the boat had been.  Within minutes, it had sunk tail first.  I could not believe it.  We were all stranded on this small island with limited food and water supply (of course, I was too young to worry about food or drink, I just thought of how lucky that I did not drown).  Some people from our boat started to look around the island and search for help but did not see anyone else on the island. The men continued to look around the island and talked among themselves.  The women were asked to occupy the kids.  Our caretaker, Anh, told us stories to help us sleep but I could not sleep that night.  I heard too many strange noises close by.  I stared into the sky.  It was clear with plenty of stars out.  I looked again to the horizon.  There was no remnant our boat had ever existed. 

As the sun rose a boat with Malaysian soldiers approached.  The soldiers told everyone on our boat to surrender all of our gold and valuables to them for safe keeping.  They assured everyone that these items would be recorded and returned to us, once we had been accepted by and ready to depart to a new destination.  Most of the people on our boat were skeptical and didn’t want them holding their valuables.  Finally, the soldiers demanded that if no one surrendered their valuables, we would have to stay on this island until they got what they wanted.  So families started to bring a few pieces of gold to the soldiers.  My dad quickly told my sister, My, and other sisters to keep some gold hidden under their clothes.  My family gave up approximately 50 pieces of gold to the soldiers.  At the time, we didn’t know the exact value of the gold.  The soldiers wrote something down (in Malaysian) and had each family sign.  We had no idea what they had written on those documents.  We believed that the gold pieces were as good as gone.  My dad just considered it payment so we could leave the small island in peace, a down payment on our future.

After this, they left us alone and told us that they would call for assistance.  At that moment, everyone was just relieved, happy and excited that everyone had found FREEDOM.   Later that day, someone was stung by a poisonous sea urchin.  The poison spread so quickly that she went unconscious.  The soldiers called and asked for immediate rescue.  That evening, the rescue boat came.  It only took her and her family and to leave the island first.  They would not take anyone else who had been stranded.  The soldiers pushed the others away from the motor boat.  Someone explained that more boats would be back tomorrow for the rest of us.   That news calmed the remaining people.  One more night, we spent on this isolated island.  The next day around noon time, several boats arrived.  We all packed whatever belongings we had left and we headed toward these boats.  I remembered treading through the clear blue water and attempting to avoid stepping on jelly fish of all colors and sizes that had covered the island’s shoreline.  Luckily no one else got hurt that day.  It was a short ride to a larger island called  Pulau Bidong, where my family would reside for approximately 11 months.  There were plenty of adventures and obstacles to come.

 As we approached new land (Pulau Bidong), we saw the wood dock.  We could see the people on the beach that were Vietnamese by their clothing, which got us all very excited.  Side note:  We all had thought the boats were taking us to main land of Malaysia.  Come to find out, this new home for us all was a refugee camp.  After all of us had gotten off the motor boats, each family looked for a spot for our family on the beach to settle.  Hunger finally hit my family fast and hard.  We were starving. We hadn’t eaten food in several days.  We had only drank water or something close to it.   

There was very little rice left to feed my family of 16 members.  We had to cook rice in a broth to have enough for my family to share.  We shared a small half bowl of white rice soup between us.  We passed the bowl to each family member in turn to sip.  My family had never suffered hunger.  This was a very humbling and frightening experience.  We were a proud family living comfortably to a family starving within a span of 4 days. 

Since the boat that transferred us to Pulau Bidong was the 23rd boat that had arrived at this camp, it was labeled number 23.  The population on Pulau Bidong Island at that time was roughly 40000+ people.  Our boat was assigned to the D or B area of the island.  This was how the island officials would divide and find the families.   That night we slept on a bank along the shore of the island.  The next morning, each family was shown to where we were to live.  When we got to our new home, it was just a patch of dirt.  It was up to us to build a shelter.  Unfortunately for my family, we didn’t have the skill nor the know how to build a structure of any kind and we would rely on other refugees to assist us.  We were tired, fatigued and hungry.  We slept with a plastic tarp for cover.  That 2nd night, thunder and lightning woke us, the rain water soaking us beneath the tarp.   We picked up our belongings to avoid the rain from ruining them.  The rain was so heavy, it poured down the hillside.  We all stood till morning and then we had were provide help to start building our new home. 

My dad and brothers went up the hill to gather woods and branches.  My family had many restless nights in the beginning.  To top it off, I had chronic Asthma attacks.  My family could not get me immediate medical attention.  We had to wait until our family was officially registered into the refugee residential list.  It took two days for the process to be completed.  We were helpless.  We went from a well-to-do family to doing things for ourselves.  It was very difficult life-altering event for our whole family.   Though time was all we had, my family was forced to quickly adapt to our new lives. 

Life on Pulau Bidong - finding clean water was a problem

My family life on Pulau Bidong:

My siblings and I shared one bed. There were 3 beds total in our home.   All of our beds were made with multiple and  uneven branches tied together.  But it was better than the dirt floor.  It was very difficult for my elderly grandmother.  She could not sleep on these beds.  Later on, she bought a wood plank that came from a wrecked boat.  This was used to make a more comfortable bed for her to sleep on.   For cooking, we dug a hole and mounted several rocks for a fire pit.  Other appliances and supplies, we had to buy with gold or money depending on the sellers.  All families received some supplies from the United Nations like rice, instant noodles, and beans.  Note: This is why I dislike beans, especially kidney beans.  To earn a living, my older siblings would buy and sell fresh fruits and others products from a lady, whom was the longest survivor on this island.  This lady would buy her inventory from Malaysian civilians that sail by our island.  The island was deemed a gold mine; for without gold or money no one would survive the hard life.  There was plenty of price gouging.  For instance, one bottle of Coca Cola, which cost 34 Cents, was sold for a $1.00.  This was just a small example.  There was no employment on the island. So, people created their own jobs. 

Some climbed the hill and cut trees for trading with those in need of lumber for shelter or for firewood.  My oldest brother, Jimmy, took on a risky business.  He swam offshore to where Malaysian fishermen boat drifted by.  The fishermen would bring different items to sell items such as axes; hand saws, tents, even cookies, which were in demand in our camp.  Malaysian police patrolled and would beat or kick the sellers and the buyers of these goods.  They would chase off the fishermen. One time, Jimmy had bought 20 axes as the policemen’s canoe was approaching.  Jimmy had to jump off the fisherman boat. The weight of 20 axes sank Jimmy to the bottom of ocean floor.  He panicked but would not give up.  He managed to drag the axes to shore.  Lucky for Jimmy with the weight of the axes he sunk quickly, otherwise the policemen would have beaten him with their sticks regardless if he had surfaced too quickly. 

For drinking water, there were only a few public wells which supported the large population on the island.   We would travel for miles, stood in a long line.  It could stretch for miles and we waited our turn.  Once we reached the well, we would gather a bucket of water.  Public wells soon went dry.  People started to dig their own wells.  Before the water system was built, most private wells were only used for bathing and washing.  The island was undeveloped and not ready to handle people especially large populations.  No sanitary system existed.  Heavy rain would contaminate the water supply and jeopardize the fresh water supply, which made everyone’s life more miserable.  Later on, the United Nations brought in piping and helped build a water system that transferred fresh drinking water for everyone on the island.   

My family tried and gradually adjusted to the lifestyle on the island.  Yet we would continue to pray and hope for a miracle that some country would sponsor us.  My family was low on the list for sponsorship for several reasons.  We were not a part of US military services or affiliated in anyway.  My family was not classified as a priority at that time, the US delegates could not process the sponsorship right away.  My family could only hope and wait for acceptance based on a religious sponsorship.  The biggest problem was the size of my family.  Most groups did not have the financial funds to sponsor 16 people. Our lives on the island were like the movie Groundhog Day and seemed hopelessly mundane.  We all lived day-to-day as  best we could. Churches and temples were built.  W donated wood, tree, and tents.   My brothers, sisters and I would spend our spare time by studying Basic English at any church or temple that offered free classes. 

Who is the shy one? Kim and family - USA - airport

When the last of these boat people left the island in the early 1990s, what remained were mute reminders of recent history: charred wooden buildings and rotting huts which once housed about a quarter of a million boat people since their first arrival in 1978.

Today, the only welcome for visitors to the beach of Pulau Bidong is a barren beachfront stall and glimpses of buildings heavily hidden by overgrown brushwood and bushes. Only emptiness, signboards with Vietnamese characters and names are still on display – ghostly reminder of the past.

Happy New Year!

December 31, 2010

My wife Terri and I were joking about having dinner out tonight at 4 PM.  It was great!  The food, the wine, spectacular!  As we left the restaurant, the parking lot was full.  The crowds were gathering.  How old are we?!! 

 We reminisced about how we’ll miss all the dress up, all the glitz, all the kisses and hugs tonight from friends and revelers, alike. For those of you old enough to understand the term, we are just “fuddy-duddy’s”.  Yet, there’s still hope.  We have set the alarm for 11:59 PM tonight to wish each other and all of you a  Happy New Year!

‘Tis The Season

December 9, 2010

 teamwork(‘Tis the season, yeah)
To see the children laughin’
Everybody should be dancin’
Come on and clap your hands ‘cuz

(‘Tis the season, yeah)
For us to all be grateful
It’s time to be thankful
Let’s do it while we’re able

…and so on.

Artist: Mary Mary lyrics

‘Tis the season to spread joy and happiness.  “If you are unhappy, and you know it clap your hands!”.  Uh-oh, wrong song.  True, is it not?  You know when you are unhappy.  Chances are everyone around you knows you’re unhappy, too.

Then there’s, “If you’re happy and you know it, clap your hands!”  If you’re not feeling the love ask yourself,  “Am I happy?”  I find I rarely ask the question myself, certainly not often enough.  So just in the moment, try it on for size.  Ask the question, “Am I happy?”  The experience can’t be any worse than trying on your favorite pair of jeans.  Ha! Then again it is the holidays!

Seriously, you will probably become as retrospective as I am regarding the question of happiness.  Of course the answer, at least in any moment in time, can be entirely up to you. You may be wondering why am I asking now, at a time when the spirit of giving and receiving is at an all time high?  The holiday season can be a busy, stressful time. Many of us go out of our way to please others.  There’s even this myth that suicide rates are highest during the holidays.  Not so.  Fact is, suicide rates are lowest in the month of December.  The spirit of giving is safe, at least for now.

So if you’re broke or simply aggravated by the gift giving thing you might ask, “What’s with all the gift giving this time of year?”  Well there’s the Christians and Christmas.  Sometime after the birth of Jesus, three seemingly wise men, also known as the Magi, bearing incredibly expensive gifts considering the price of gold today, came to visit the newborn, Jesus Christ.  Or blame ancient Romans who held year end celebrations to honor Saturn, their harvest god; and Mithras, their god of light…  As part of these celebrations, the people prepared special foods, decorated their homes with greenery, and joined in singing and gift giving. These customs gradually became part of gift giving.

Then there’s tens of millions of Americans who don’t even celebrate Christmas religiously, either as followers of non-Christian religions (Buddhists, Muslims, Hindus, Jews) or as individuals with no religious affiliation.  What a drag it is to buy gifts for someone you believe is barking up the wrong tree (or cloud). In reality, many different events, both spiritual, religious, and tradition based, are being celebrated in many different ways during these times.

Is it right time to spread good cheer?  Or is it laborious like Ground Hog Day.  Granted it is only a few very cold weeks out of the year.  There’s Black Friday.  Black Friday you camp outside in the freezing cold, gangrene sets in, turns your fingers black and they fall off before you can grab an unbelievable deal on Black Friday.  Cyber Monday specials are already gone because you can’t keyboard without fingers.

One month out of the year, you need to avoid the hype retailers bring to bear.  Retailers would have you trick or treating in Santa Claus costumes and dispensing candy canes in October.

Receiving gifts is equally taxing.  Too often a gift received becomes an albatross around your neck.  A comedic example being the prominent presentation of a framed photo of a friend(s) or relative(s) on the rare occasion (excluding Florida residents) they come to visit.  Personally, I realize this admission alone means there will be hell to pay.

So what makes you happy?  Giving gifts or receiving gifts; decorating your domicile; hanging lights and ornaments on a Christmas tree; preparing a holiday feast for the multitudes?  It’s not so easy.   One long sigh from someone down the hallway, one obscene sign along the highway, a wayward thought, an unkind word, a tear from inside your head and you begin to doubt whether you have an outside chance to be happy.

The answer is, there is no answer… to the question, “Am I happy?”  The definition of happy may be as simple as finding a favorite place in time, in your mind, alone or in a crowd, be it a smile, be it a moment to savor.  I have come to realize right now ‘tis the season.  There is no past.  There is no future.  Give a gift you can return without receiving;  love and respect for your family and friends.  From this gift you will find happiness, especially the returns.

Merry Christmas and Happy Holidays to family and friends of all religions and faith.

One of my favorite expressions – May you live each day of your life.   Jonathon Swift

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